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Save more with an expert Melbourne customs broker

Hire an expert Melbourne customs broker to ensure you:

  • Get the lowest duty and GST possible
  • Comply with ACBP/DAFF AQIS laws
  • Accurately fill out required paperwork
  • Properly categorise your goods

Are you a small to medium importer, exporter or retailer that is:

  • Thinking of reducing your Duty and GST payments?
  • Frustrated with incorrect lodgement entries?
  • Lost on properly classifying your goods?

Shane delivers you more savings

Melbourne customs broker expert - Shane O'brien

“I’ve been in the industry for more than 30 years. I’ve helped importers and retailers save thousands of dollars each year with their import duties and GST. I can do the same for you. Contact us and let us help you. See our testimonials

Contact us on 0393293155

Complete this simple online form and we will get back to you ASAP.

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Do you really need a Melbourne customs broker? Read on …

About usCustoms Clearance and brokerage servicesWhy choose us?

Watch the video to see how an expert custom broker saves you money.

O'Brien Customs - Expert Melbourne customs brokerO’Brien’s will get your goods cleared fast.


“The challenge in starting an online business is looking for a customs broker that will take care of virtually everything. I’ve found that with O’Brien.”  

Amy / Entrepreneur

“I wanted to import goods from different locations around the globe. However, I find the tax and all the paperwork difficult to understand. Shane saved me from all the headaches.”

Aiden / Textile Importer

“Bad experience from different freight forwarders were what led me to O’Brien. I couldn’t track my shipping and paid incorrect GST with the previous freight forwarder partner I had. Now I know the meaning of expert. Cheers!”

 Alexandra / Car Dealer

“They are quick to respond and provide quotations regardless of the size of the shipments.” 

Timothy / Private Individual

“O’Brien made it easier for me. I take care of the sales, while they take care of the shipping for me.”

Lilian / Entrepreneur

About O’Brien Customs and Freight Forwarding

O’Brien Customs and Freight Forwarding is a 100% Australian company owned and managed by Shane and Jan O’Brien. It has been established since 1996 and has been providing reliable and cost effective customs clearance and brokerage services to various importers and retailers moving various types of cargo such as:

  • Food
  • Fashion Items
  • Furniture
  • Electronics
  • Kitchen Equipment
  • Recreational Equipment


Expert Customs Clearance and Brokerage Services Australia Wide

We have over 30 years of customs clearance and brokerage experience to include:

  • Preparation and Electronic Lodgement of All DAFF (AQIS) Entries
  • Preparation and Electronic Lodgement of all Customs Entries,
  • including Personal Effects
  • Optional Port Lodgements (OPL)
  • AOG and Aircraft Specialists
  • Advice and Preparation of Tariff Concession Orders (TCO)
  • Valuation Advice
  • Classification and Tariff Advice
  • Duty Drawback Calculation
  • Duty Refund
  • Advice on Free Trade Agreements
  • ATA Carnet and Temporary Imports
  • Prohibited Imports
  • Tradex Advice
  • Commerce Markings
  • Anti-Dumping and Countervailing Duty Advice

Proud Member of the Global Logistics Network and Freight Trade Alliance

We also take great pride in becoming members of the Freight Trade Alliance (FTA) and platinum member of the Global Logistics Network (GLN).

Global Logistics Network is an organization that encompasses leading independently owned and operated companies worldwide that specialize in the logistics industry

Platinum member of the Global Logistics Network


)As a Melbourne custom broker we are proud member of the Freight Trade Alliance (FTA)

Proud member of the Freight Trade Alliance

Speak to our friendly experts to learn more about our customs broking on 0393293155 or visit our website.

Who needs a Melbourne customs broker?

Any person, organisation, company or corporation that imports goods into Australia needs a customs broker to do customs clearance. This includes:

  • Retailers
  • Importers
  • Exporters
  • Freight forwarders
  • Event organizers

Why do you need a Melbourne customs broker?

Customs brokers make the process of importing goods simple and timely. They help you with the following:

  • Process import documents quicker using electronic lodgement within 24 hours
  • Apply tariff classifications, concessions and trade agreements to provide you the lowest legal duty and GST possible.

How do you find a reliable Melbourne customs broker?

There are many brokers in Melbourne. Finding an expert and seasoned customs broker to support your business needs can be a challenge. Here are some questions to consider when gauging if they best fit your needs:

  • Are they government licensed?
  • Do they specialise in the industry you are in?
  • How many years have they been in the business?
  • What are the rates they offer?
  • Is it easy to contact them to get questions answered or advice sought?

 Why choose O’Brien for your Melbourne customs clearance?

Here at O’Brien, we take pride in giving quick yet detailed customs clearance service.

Qualified and seasoned Melbourne customs broker

Our qualified customs brokers handle all types of customs clearance needs. We have nearly 20 years experience and have been operating since 1996.

Located close to the Port of Melbourne

Our main office is located at 114-118 Capel Street, North Melbourne. This is just a short distance from the Port of Melbourne and Tullamarine Airport.

Get more savings through fast lodgement of entries

We help you avoid customs fines that may result from wrong declarations. This creates savings for your business in terms of time and money.

Prompt customs clearance services

We give your clearance of your goods the full attention they need to ensure correct procedures are quickly carried out. This ensures your goods will arrive at where you need and expect in a timely manner.

Open line of communication with a single point of contact

We keep an open communication with you through a dedicated point of contact for you.

Call our expert Melbourne customs broker at 0393293155 and let us:

  • Complete your customs paperwork to avoid clearance delays of your goods
  • Correctly classify your goods to stop unwanted and additional costs and delays
  • Provide sound advice on how you can reduce your duty and GST costs

Contact Us

Please call us on 0393293155 or complete this form. We shall get back to you ASAP.


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Frequently Asked Questions

What form should I use prior to importing goods into Australia?

You’ll need to properly complete the Import Declaration form (Customs Form B650). This includes knowing the following:

  • Shipper’s information
  • Recipient’s information
  • International air waybill number
  • Country of manufacture
  • Accurate and detailed description of shipment contents, including (but not limited to):

What the item is and the material it is made of
What the HS code for the item is
The item’s intended use
The part or serial numbers ( as required)
The item’s value per unit and in total

Do you need assistance in accurately completing this form? Speed-up customs clearance of your goods. Complete our online form, today.

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Are all import goods subjected to customs duties?

Goods with a total value below $1000, unless these are alcohol or tobacco products, are not subject to customs duty and taxes. Talk to our expert customs brokers for further clarification.

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I am importing goods that have a value of more than $1,000, how much do I need to pay?

Imported goods with a value of more than $1,000 are subject to 10% GST (Goods and Services Tax). However, customs duties will depend on the nature of your items.

Need help on how to properly calculate your Duty and GST payment? Call us, today.

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I am importing wines. How do I calculate my GST and Duty payment?

If you are importing wines, it will be subjected to the Wine Equalisation Tax (WET). To calculate WET, you need to work out the taxable value of your wholesale/distributor sales, retail sales (including cellar door sales), applications for own use, non-arm’s length sales and some imports.

Is this too complicated for you? Let us handle the Duty and GST calculation. Talk to us prior to importing wines into Australia.

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What if I am importing luxury cars? How will my GST and Duty payment be calculated?

Luxury cars are subject to a Luxury Car Tax (LCT) of 33%. However, there are certain exemptions to this. Call us to see if your car is exempt from LCT.

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